Allureher Help

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to admin@allureheradult.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

Orders over $100 + (before tax and after coupon code application) may be entitled to a free gift at the time of purchase. This offer is subject to change without prior notice. Additional orders over $100 will be waived for shipping charges.

Discreet shipping is important to many of us. The shipping label does not show the contents of any package. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name Mangrove Group Inc. which is our parent company.

Unable to find satisfactory answers ? Contact Support